Mediaocean University: Training Terms, Delivery Methods and Fees – Customer Experience

This article describes Mediaocean University's terms, methods, and fees.

Session times published in the Mediaocean University course catalogue will be used to determine the hours deducted from a training allocation.
Unused hours are not subject to refund. Course length calculations will be rounded to the nearest half-hour in fifteen-minute increments. (Sessions going to :14 or :44 will be rounded down; sessions going to :15 or :45 will be rounded up.)

Travel expenses: Mediaocean will charge Client and Client will reimburse Mediaocean for all round-trip travel (transportation, hotel, meals) costs for trips made to the Client’s location(s). The cost for these items will be determined at the time of the trip and approved in writing by Client before travel occurs.

Minimum attendance: For all training sessions, the minimum number of attendees is 3. If the minimum attendance is not met for a session already scheduled, a fee could be assessed. See Cancellation, below.
Maximum attendance: For hands-on learning, maximum attendance is 10; for in-person training, maximum attendance is 12.

Mediaocean assesses a fee for training sessions cancelled within ten (10) business days of the scheduled session date, as follows:

Within two (2) business days, including no shows: penalty of the full course fee or equivalent base rate
Within two (2) to ten (10) business days: penalty of 50% of the course fee or equivalent base rate
Any unconfirmed class holds will be removed two (2) business days before training is due to take place

The client is responsible for all travel costs associated with cancelled or rescheduled training.

Webinar: Webinars are delivered remotely by a Mediaocean trainer who will share their screen and educate users on a platform.
In-person: In-person training can take place at a Mediaocean facility or at the client site.

Offering	Charge
eLearning and documentation via the Mediaocean Support site	No charge
101 videos or webinars	No charge
Implementation training	Included in implementation fee
Custom webinar training	$500 minimum for up to two hours; $250 for each additional hour
Custom in-person training at Mediaocean	$500 minimum for up to two hours; $250 for each additional hour
Custom in-person training at the client site	$500 minimum for up to two hours; $250 for each additional hour T&E additional
Custom eLearning and documentation	Time-based at $250 per hour / minimum $750
Training packages	10 hours @ $2,000 (20% discount) 20 hours @ $3,500 (30% discount)

Note: If your contract with Mediaocean references training credits, one credit will equal one hour of training.

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