Please refer to the checklist below if you are experiencing connectivity, performance, or potential system down symptoms.
- Which URL are you using to access Lumina Plan Management?
- Which browser are you using?
- If you switch browsers, are you still receiving an error?
- Is this error happening to multiple users? If yes, who are the other users?
- What is your internet connection strength?
- Did you send a full screenshot of the error message?
- What is the specific date and time the error occurred?
- What are the exact steps you took prior to receiving the error?
Answers to the questions above can be provided to the Mediaocean Support team for further troubleshooting.