Please refer to the checklist below if you are experiencing connectivity, performance, or potential system down symptoms. 

• Which URL are you using to access Lumina Plan Management?
• Which browser are you using?
• If you switch browsers, are you still receiving an error? 
• Is this error happening to multiple users?  If yes, who are the other users? 
• What is your internet connection strength?
• Did you send a full screenshot of the error message?
• What is the specific date and time the error occurred?
• What are the exact steps you took prior to receiving the error? 

Answers to the questions above can be provided to the Mediaocean Support team for further troubleshooting.