Providing answers to the questions below to your Mediaocean Lumina Support team will assist in troubleshooting Plan related queries.
- How many plans are experiencing the issue you are seeing?
- What are the plan name(s) impacted by this issue?
- What is the URL(s) for the impacted plan(s)?
- Are any filters applied on the plan(s)?
- Which view is applied to the flowchart?
- Are you in View flights or View Vendor Details mode?
- Does this occur among all media types?
- Does this occur in all sub-types?
- Which media types and sub-types are impacted?
- What flight statuses are impacted by this issue? (ex: Budgeted, Planned, Booked and/or Actual)
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