Normal and holiday hours for US and CA Mediaocean systems in 2019 are outlined below. 

For UK, Germany, and France system hours, click here. 

Normal operating hours - US & CA

All hours are Eastern Time.

• Lumina Plan Management hours
• Prisma for Sellers Enterprise
• Mediaocean AV system hours
• Mediaocean OX system hours
• Mediaocean DS, Prisma, Aura and Spectra Traffic system hours

Lumina Plan Management system hours

Lumina Plan Management is available except at the following times:

Configuration and Site Maintenance Window

• Weekly on Wednesdays between 8 pm and 11 pm ET.
• This is the optional window during which Mediaocean upgrades client specific configurations to individual client’s Lumina instance.
• Mediaocean also uses this window to perform critical software upgrades to Lumina software.
• Lumina instance recycle, which happens at different times and results in a site being unavailable briefly at different times.

 Product Release

• Regularly scheduled product release every 7 to 8 weeks per the release calendar.
• Release window is Saturday 6 pm to Sunday 11 am ET.
• The entire release window is not utilized, and Lumina is made accessible to clients as soon as the release upgrade is complete.

Contact your Lumina Plan Management administrator for more information on the timing of these events for your site.

Prisma For Sellers Enterprise

Site Maintenance Window

• Weekly on Wednesdays between 11 PM EST and Thursday 1 AM EST
• This is the optional window during which Mediaocean performs critical software upgrades to software.

 Product Release

• Regularly scheduled product release every 7 to 8 weeks per the release calendar.
• Release window is Saturday 5 pm to Sunday 12 PM ET.

The entire release window is not utilized, and software is made accessible to clients as soon as the release upgrade is complete.

Mediaocean AV system hours

Mediaocean AV is available 24 hours a day, except for a maintenance window of midnight Friday to 7:00 am Saturday ET.

Mediaocean OX system hours

Mediaocean OX normal and holiday hours are listed below. 

Normal hours 

Mediaocean OX holiday hours

Mediaocean DS, Prisma, Aura and Spectra Traffic system hours

Mediaocean DS normal and holiday hours are listed below.

• Normal hours
• Mediaocean DS Holiday hours

Normal hours

All hours are Eastern time.

See Mediaocean DS Holiday hours, below, for exceptions to normal operating hours.

¹ Rep browser-based applications include Mediaocean administration, Mediaocean Reports, Exact Times and Station Toolkit.
For Station Toolkit users: When the Rep system isn't available or is read-only, you can log in to Station Toolkit but you can't act on orders sent from the Rep Toolkit. 

² Prisma Reporting has a daily maintenance window from 1:00am - 2:00am ET. 

Weekend & holiday system status message (US)

For agencies, call +1 646 638 0400
For reps, call +1 212 633 5780

Mediaocean DS holiday hours

Note for users of Mediaocean's media sales system:

On holidays, Mediaocean Administration, Mediaocean Reports, Exact Times, and Station Toolkit are available during their normal system hours. However, when the Rep system isn't available, you can log in to Station Toolkit but you can't act on orders sent from the Rep Toolkit. 

Mediaocean Office Closures affecting Sell Side: 

Normal operating hours - UK, Germany, France

UK

You have read / write and read only access to Mediaocean at the following times:

*Maintenance lasting for about 30 minutes takes place between 05:00 and 06:30.

You can continue to use some applications when the system isn't available, for example Aura or BrandOcean.

With MX - Media Explorer, some aspects of schedule maintenance can be completed offline for non-broadcast media. You can save your changes locally and update the system when it becomes available.

Prisma Reporting has a daily maintenance window from between 05:00 and 06:00.

Germany

** Maintenance process of 30 mins between 06:00-07:30 with no access to the system. 

 **Wartungsarbeiten von circa 30 Minuten erfolgen zwischen 06:00 und 07:30 Uhr, bei den auch kein Lesemodus Verfügbar ist.

France