Normal and holiday hours for US and CA Mediaocean systems in 2019 are outlined below.
Normal operating hours - US & CA
All hours are Eastern Time.
Lumina Plan Management system hours
Lumina Plan Management is available except at the following times:
Configuration and Site Maintenance Window
- Weekly on Wednesdays between 8 pm and 11 pm ET.
- This is the optional window during which Mediaocean upgrades client specific configurations to individual client’s Lumina instance.
- Mediaocean also uses this window to perform critical software upgrades to Lumina software.
- Lumina instance recycle, which happens at different times and results in a site being unavailable briefly at different times.
Product Release
- Regularly scheduled product release every 7 to 8 weeks per the release calendar.
- Release window is Saturday 6 pm to Sunday 11 am ET.
- The entire release window is not utilized, and Lumina is made accessible to clients as soon as the release upgrade is complete.
Contact your Lumina Plan Management administrator for more information on the timing of these events for your site.
Prisma For Sellers Enterprise
Site Maintenance Window
- Weekly on Wednesdays between 11 PM EST and Thursday 1 AM EST
- This is the optional window during which Mediaocean performs critical software upgrades to software.
Product Release
- Regularly scheduled product release every 7 to 8 weeks per the release calendar.
- Release window is Saturday 5 pm to Sunday 12 PM ET.
The entire release window is not utilized, and software is made accessible to clients as soon as the release upgrade is complete.
Mediaocean AV system hours
Mediaocean AV is available 24 hours a day, except for a maintenance window of midnight Friday to 7:00 am Saturday ET.
Mediaocean OX system hours
Mediaocean OX normal and holiday hours are listed below.
Normal hours
Monday to Friday |
Saturday |
Sunday |
8:00 am to midnight ET |
8:00 am - 7:00 pm ET |
Noon - 8:00 pm ET |
Mediaocean OX holiday hours
Holiday
|
Date
|
Overnights
|
New Year's Day
|
1/1/2019
|
No overnights
|
MLK Day
|
1/21/2019
|
No overnights
|
Presidents Day
|
02/18/2019
|
No overnights
|
May 24 (early close)
|
5/24/2019
|
Normal schedule
|
Memorial Day
|
05/27/2019
|
No overnights
|
July 3 (early close)
|
07/03/2019
|
Normal schedule
|
Independence Day
|
07/04/2019
|
No overnights
|
Aug 30 (early close)
|
8/30/2019
|
Normal schedule
|
Labor Day
|
09/02/2019
|
No overnights
|
November 27 (early close)
|
11/27/2019
|
Normal schedule
|
Thanksgiving Day
|
11/28/2019
|
No overnights
|
Day after Thanksgiving
|
11/29/2019
|
No overnights
|
Dec 23 (early close)
|
12/23/2019
|
Normal schedule
|
Christmas Eve
|
12/24/2019
|
No overnights
|
Christmas Day
|
12/25/2019
|
No overnights
|
Mediaocean DS, Prisma, Aura and Spectra Traffic system hours
Mediaocean DS normal and holiday hours are listed below.
Normal hours
All hours are Eastern time.
System |
Monday-Friday |
Saturday |
Sunday |
Agency applications |
Financial and Production systems |
7:00 am - 11:00 pm |
8:00 am - 8:00 pm |
11am - midnight |
Aura |
7:00 am - 11:00 pm |
8:00 am - 8:00 pm |
11am - midnight |
Prisma 2 |
7:00 am - 1:00 am |
8:00 am - 8:00 pm |
11am - midnight |
National system |
7:00 am - 2:00 am |
8:00 am - 8:00 pm |
11am - midnight |
National Traffic/Spectra Traffic |
7:00 am - 2:00 am |
8:00 am - 8:00 pm |
11am - midnight |
Print system |
7:00 am - 1:00 am |
8:00 am - 8:00 pm |
11am - midnight |
Spot system |
7:00 am - 1:00 am |
8:00 am - 8:00 pm |
11am - midnight |
Spot Traffic |
7:00 am - 1:30 am |
8:00 am - 8:00 pm |
11am - midnight |
Rep and station applications |
Rep system |
7:00 am - 12:30 am |
8:00 am - 6:00 pm |
11am - midnight |
Rep browser-based applications 1 |
6:00 am - midnight |
6:00 am - midnight |
11am - midnight |
See Mediaocean DS Holiday hours, below, for exceptions to normal operating hours.
1 Rep browser-based applications include Mediaocean administration, Mediaocean Reports, Exact Times and Station Toolkit. For Station Toolkit users: When the Rep system isn't available or is read-only, you can log in to Station Toolkit but you can't act on orders sent from the Rep Toolkit.
2 Prisma Reporting has a daily maintenance window from 1:00am - 2:00am ET.
Weekend & holiday system status message (US)
For agencies, call +1 646 638 0400 For reps, call +1 212 633 5780
Mediaocean DS holiday hours
Date
|
Event
|
Office hours
|
Online hours
|
Retain print queues
|
Overnight report processing
|
Overnight report delivery
|
Jan 1 (Tue)
|
New Year’s Day
|
Offices Closed
|
Normal system hours
|
Yes
|
Night of Jan 1
|
Jan 2
|
Jan 21 (Mon)
|
Martin Luther King Day (US)
|
US offices closed
|
Normal system hours
|
Yes
|
Night of Jan 21
|
Jan 22
|
Feb 18 (Mon)
|
President's Day (US)/Family Day (CA)
|
Offices closed
|
Normal system hours
|
Yes
|
Night of Feb 18
|
Feb 19
|
Apr 19 (Fri)
|
Good Friday (CA)
|
CA offices closed
|
Normal system hours
|
Yes
|
Night of Apr 19
|
Apr 22
|
May 17 (Fri)
|
Day before Victoria Day weekend (CA)
|
CA office hours 9:00am - 2:00pm
|
Normal system hours
|
Yes
|
Night of May 17
|
May 21
|
May 20 (Mon)
|
Victoria Day (CA)
|
CA offices closed
|
Normal system hours
|
Yes
|
Night of May 20
|
May 21
|
May 24 (Fri)
|
Day before Memorial Day weekend (US)
|
US office hours 8:00am - 2:00pm
|
Normal system hours
|
Yes
|
Night of May 24
|
May 28
|
May 27 (Mon)
|
Memorial Day (US)
|
US offices closed
|
Normal system hours
|
Yes
|
Night of May 27
|
May 28
|
Jun 28 (Fri)
|
Day before Canada Day (CA)
|
CA office hours 9:00am - 2:00pm
|
Normal system hours
|
Yes
|
Night of Jun 28
|
Jul 2
|
Jul 1 (Mon)
|
Canada Day (CA)
|
CA offices closed
|
Normal system hours
|
Yes
|
Night of Jul 1
|
Jul 2
|
Jul 3 (Wed)
|
Day before Independence Day (US)
|
US office hours 8:00am - 2:00pm
|
Normal system hours
|
Yes
|
Night of Jul 3
|
Jul 5
|
Jul 4 (Thu)
|
Independence Day (US)
|
US offices closed
|
Normal system hours
|
Yes
|
Night of Jul 4
|
Jul 5
|
Aug 2 (Fri)
|
Day before Civic Holiday (CA)
|
CA office hours 9:00am - 2:00pm
|
Normal system hours
|
Yes
|
Night of Aug 2
|
Aug 6
|
Aug 5 (Mon)
|
Civic Holiday (CA)
|
CA offices closed
|
Normal system hours
|
Yes
|
Night of Aug 5
|
Aug 6
|
Aug 30 (Fri)
|
Day before Labor Day (US and CA)
|
Office hours 8:00am - 2:00pm
|
Normal system hours
|
Yes
|
Night of Aug 30
|
Sep 3
|
Sep 2 (Mon)
|
Labor Day (US and CA)
|
Offices closed
|
Normal system hours
|
Yes
|
Night of Sep 2
|
Sep 3
|
Oct 11 (Fri)
|
Day before Thanksgiving Day (CA)
|
CA office hours 9:00am - 2:00pm
|
Normal system hours
|
Yes
|
Night of Oct 11
|
Oct 15
|
Oct 14 (Mon)
|
Thanksgiving Day (CA)
|
CA offices closed
|
Normal system hours
|
Yes
|
Night of Oct 14
|
Oct 15
|
Nov 26 (Wed)
|
Day before Thanksgiving Day (US)
|
US office hours 8:00am - 2:00pm
|
Normal system hours
|
Yes
|
Night of Nov 26
|
Nov 29
|
Nov 27 (Thursday)
|
Thanksgiving Day (US)
|
US offices closed
|
Normal system hours
|
Yes
|
Night of Nov 27
|
Nov 29
|
Nov 28 (Fri)
|
Day after Thanksgiving Day (US)
|
US offices closed
|
Normal system hours
|
Yes
|
Night of Nov 28
|
Nov 29
|
Dec 23 (Mon)
|
Day before Christmas Eve
|
Office hours 8:00am-2:00pm
|
Normal system hours
|
Yes
|
Night of Dec 23
|
Dec 26
|
Dec 24 (Tues) |
Christmas Eve |
Offices closed |
System available until 6:00pm |
Yes |
Night of Dec 24 |
Dec 26 |
Dec 25 (Wed) |
Christmas Day |
Offices closed |
System not available |
N/A |
N/A |
N/A |
Dec 26 (Thurs) |
Boxing Day (CA) |
CA Offices closed |
Normal system hours |
Yes |
Night of Dec 26 |
Dec 27 |
Dec 31 (Tues) |
New Year's Eve |
Office hours 8:00am-2:00pm |
Normal system hours |
Yes |
Night of Dec 31 |
Jan 2 |
Jan 1 (Wed) |
New Year's Day |
Offices closed |
Normal system hours |
Yes |
Night of Jan 1 |
Jan 2 |
Note for users of Mediaocean's media sales system:
On holidays, Mediaocean Administration, Mediaocean Reports, Exact Times, and Station Toolkit are available during their normal system hours. However, when the Rep system isn't available, you can log in to Station Toolkit but you can't act on orders sent from the Rep Toolkit.
Mediaocean Office Closures affecting Sell Side:
Holiday
|
Date
|
New Year's Day
|
1/1/2019
|
MLK Day
|
1/21/2019
|
Presidents Day
|
02/18/2019
|
May 24 (early close)
|
5/24/2019
|
Memorial Day
|
05/27/2019
|
July 3 (early close)
|
07/03/2019
|
Independence Day
|
07/04/2019
|
Aug 30 (early close)
|
8/30/2019
|
Labor Day
|
09/02/2019
|
November 27 (early close)
|
11/27/2019
|
Thanksgiving Day
|
11/28/2019
|
Day after Thanksgiving
|
11/29/2019
|
Dec 23 (early close)
|
12/23/2019
|
Christmas Eve
|
12/24/2019
|
Christmas Day
|
12/25/2019
|
Normal operating hours - UK, Germany, France
UK
You have read / write and read only access to Mediaocean at the following times:
|
Full service |
Enquiries and reports (read-only) |
Monday to Friday |
03:00 to 00:00* |
00:00 to 03:00 |
Saturday |
03:00 to 18:00* |
The system is not available from 18:00 on Saturday to 07:00 on Sunday |
Sunday |
07:00 to 00:00 |
00:00 to 03:00 on Monday |
*Maintenance lasting for about 30 minutes takes place between 05:00 and 06:30.
You can continue to use some applications when the system isn't available, for example Aura or BrandOcean.
With MX - Media Explorer, some aspects of schedule maintenance can be completed offline for non-broadcast media. You can save your changes locally and update the system when it becomes available.
Prisma Reporting has a daily maintenance window from between 05:00 and 06:00.
Germany
Day |
Full access |
Read only |
No access |
Monday to Friday |
04:00-00:00 ** |
00:00-04:00 |
|
Saturday |
04:00-19.00 ** |
|
19:00-08:00 (Sunday) |
Sunday |
08:00-00:00 (Monday) |
00:00-04:00 |
|
** Maintenance process of 30 mins between 06:00-07:30 with no access to the system.
Day |
Lese- und Schreibmodus |
Nur Lesemodus |
Weder Lese- noch Schreibmodus |
Montag bis Freitag |
04:00-00:00 ** |
00:00-04:00 |
|
Samstag |
04:00-19.00 ** |
|
19:00-08:00 (Sunday) |
Sonntag |
08:00-00:00 (Monday) |
00:00-04:00 |
|
**Wartungsarbeiten von circa 30 Minuten erfolgen zwischen 06:00 und 07:30 Uhr, bei den auch kein Lesemodus Verfügbar ist.
France
Monday to Friday |
Saturday |
Sunday |
9:00 am to 6:00 pm |
closed |
closed |
|
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