Mediaocean has multiple options that make it easy for you reach out to our knowledgeable staff. Whichever way you prefer to contact us, we look forward to helping you!
Support hours
The following hours exclude holidays.
US | 8 am to 9 pm Eastern time, Monday to Friday |
Canada | 9 am to 5:30 pm Eastern time, Monday to Friday |
Chat with us
Click on the “CHAT” tab on the right side of the browser, and you’ll be able to chat with one of our support specialists during our weekday business hours. After hours, you can use it to fire off a quick email to Mediaocean Support.
Chat hours by contact type
All media, Technical | 9 am to 7 pm Eastern time, Monday to Friday |
Finance, Canadian Spot | 9 am to 5 pm Eastern time, Monday to Friday |
Fill out our contact form
You can also log in to Mediaocean Support and then click Cases to submit a case. Your message immediately and automatically routes to a team of support specialists with expertise in your issue. You can conveniently track the progress of you requests through your support profile.
Email us
We've established email addresses for all your specific needs. If you know exactly what you need assistance with, use the appropriate email for targetted help.
Give us a call
Mediaocean's team of experienced support specialists are on hand to provide you with solutions and assistance.
Canada Support Contacts | |
Mediaocean University | |
Training requests | cdntraining@mediaocean.com |
Training calendar and registration | Training calendar |
Learning Center | MOU Learning Center |
Media | |
Prisma (Agencies) and Digital Media | digital@mediaocean.com |
Prisma for Sellers | prismasellers@mediaocean.com |
Lumina | lumina@mediaocean.com |
Spot | cdnspot@mediaocean.com |
print@mediaocean.com | |
Access, Security and Technical Support | |
Technical support | tech@mediaocean.com |
Spectra and Prisma User Credentials | access@mediaocean.com |
Print/Connectivity | tech@mediaocean.com |
Control File and Security | cfile@mediaocean.com |
Archive and Report Recovery | cdnspot@mediaocean.com |
Accounting and Production | |
Aura | aurasupport@mediaocean.com |
Client Accounting | cliacc@mediaocean.com |
Corporate accounting/Presto/Production | prodacc@mediaocean.com |
Brandocean | brandocean@mediaocean.com |
Organizer | organizer@mediaocean.com |
Phone |
|
Canada Support phone | + 1 877 433 7226 |
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