Please refer to your agreement and contact Mediaocean with any questions.
See Mediaocean 2024 holiday hours.
Region |
Operating Hours |
Support Contacts |
|
North America |
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|
EMEA |
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|
APAC |
North America - Operating hours in (ET) |
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Platform / Media |
Mon - Fri |
Sat |
Sun |
Maintenance Window & Notes |
Spectra DS |
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|
Aura Production/Finance |
7:00 am - 11:00 pm |
8:00 am - 8:00 pm |
11:00 am – 12:00 am |
Not applicable |
|
National TV |
7:00 am - 2:00 am |
8:00 am - 8:00 pm |
11:00 am – 12:00 am |
Not applicable |
|
Local TV |
7:00 am - 1:00 am |
8:00 am - 8:00 pm |
11:00 am – 12:00 am |
Not applicable |
|
Rep TV |
7:00 am - 12:30 am |
8:00 am - 6:00 pm |
11:00 am – 12:00 am |
Browser apps available: 6:00 am – 12:00 am (Mon-Sat) 11:00 am – 12:00 am (Sun) |
|
Traffic |
7:00 am - 1:30 am |
8:00 am - 8:00 pm |
11:00 am – 12:00 am |
Not applicable |
Spectra OX |
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|
Spectra OX |
8:00 am - 12:00 am |
8:00 am - 7:00 pm |
12:00 pm - 8:00 pm |
Not applicable |
Spectra AV |
||||
|
Spectra AV |
12:00 am - 11:59 pm |
7:00 am - 11:59 pm |
12:00 pm- 11:59 pm |
Not applicable |
Prisma |
||||
|
Radia Prisma for Sellers |
Available* |
Available* |
Available* |
Maintenance: 11:00 pm – 1:00 am (Wed) Release window: 5:00 pm (Sat) - 12:00 pm (Sun) *Dependency on financial system up-time for certain actions |
Ignitia |
||||
|
Ignitia |
Available* |
Available* |
Available* |
Maintenance: 11:00 pm – 1:00 am (Wed) Release window: 5:00 pm (Sat) - 12:00 pm (Sun) *Dependency on financial system up-time for certain actions |
North America - Operating hours in (ET) |
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Platform / Media |
Mon - Fri |
Sat |
Sun |
Maintenance Window & Notes |
Sell Side |
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|
DealMaker DealMaker Digital (DMD) Crossroads Propost |
Available |
Available |
Available |
Please refer to your agreement and contact Mediaocean with any questions. |
EMEA - Operating hours in (GMT) |
|||||
Platform |
Region |
Mon-Fri |
Sat |
Sun |
Maintenance Window & Notes |
Spectra DS |
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|
Spectra MX Spectra DS Aura |
UK Germany |
3:00 am - 12:00 am |
3:00 am - 6:00 pm |
7:00 am – 12:00 am |
Maintenance: 5:00 am – 6:30 am (Mon - Sat) Reports viewable: 12:00 am – 3:00 am
|
Spectra AS |
|||||
|
Ad Serve |
UK |
Available* |
Available* |
Available* |
*On premise system. Availability determined by client. |
Prisma |
|||||
|
Prisma for Buyers Prisma for Sellers Radia |
UK Germany France |
Available* |
Available* |
Available* |
Maintenance: 4:00 am – 6:00 am (Thu) Release window: 10:00 pm (Sat) - 4:00 pm (Sun) *Dependency on financial system up-time for certain actions |
Ignitia |
|||||
|
Ignitia |
UK Germany France |
Available* |
Available* |
Available* |
Maintenance: 4:00 am – 6:00 am (Thu) Release window: 10:00 pm (Sat) - 4:00 pm (Sun) *Dependency on financial system up-time for certain actions |
Gespub |
|||||
|
Gespub |
France |
6:30 am – 10:30 pm* |
6:00 am – 10:30 pm* |
6:00 am – 10:30 pm* |
*On premise system. Availability determined by client. |
Spectra MM |
|||||
|
Media Manager |
France |
Available* |
Available* |
Available* |
*On premise system. Availability determined by client. |
APAC - Operating hours in (AET) |
||||
Platform / Media |
Mon - Fri |
Sat |
Sun |
Maintenance Window & Notes |
Spectra PF |
||||
|
Spectra PF |
Available* |
Available* |
Available* |
*On premise system. Availability determined by client. |
Spectra MD |
||||
|
Spectra MD |
Available* |
Available* |
Available* |
*On premise system. Availability determined by client. |
Prisma |
||||
|
Prisma for Buyers Prisma for Sellers |
Available* |
Available* |
Available* |
Maintenance: 2:30 am – 5:30 am (Wed) Release window: 2:30 am 7:30 am (Sat) *Dependency on financial system up-time for certain actions |
Ignitia |
||||
|
Ignitia |
Available* |
Available* |
Available* |
Maintenance: 2:30 am – 5:30 am (Wed) Release window: 2:30 am 7:30 am (Sat) *Dependency on financial system up-time for certain actions |
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